Why Integrated Security Services Is Australia’s Go‑To Gantner Certified Partner
Smart buildings aren’t just about access doors and surveillance cameras anymore. Modern tenants and employees expect the same friction‑free experience when it comes to personal storage, whether that’s the end‑of‑trip facilities in a premium office tower, click‑and‑collect lockers in retail, or hot‑desking setups in hybrid workplaces.
Enter Gantner Smart Locker Solutions: networked, app‑ready locker systems that make keys, padlocks, and swipe cards feel positively last century. As the first‑ever Gantner Certified Partner in Australia, Integrated Security Services (ISS) has delivered dozens of these projects, including the landmark mobile‑wallet rollout at 101 Collins Street, Melbourne, proving that with the right installer, lockers can be just as smart as the building around them.
Below, we explore how Gantner lockers transform user experience, streamline building management, and drive ROI. We’ll also show how ISS’s three core pillars: Security Qualified Specialists, Customer First, and Personal Installation & Service Managers turn cutting‑edge hardware into long‑term peace of mind.
1. True Mobile‑First Access: Wallet Credentials for iOS & Android
Gantner’s latest NET.Lock ecosystem allows tenants to open, close, and manage lockers straight from their Apple or Google Wallet, no extra apps, no plastic tokens, no queuing at a kiosk. A quick tap with the phone they already carry grants instant, encrypted access.
Case in Point – 101 Collins Street
In partnership with prop‑tech leader Kodaa, Gantner & Integrated Security Services upgraded existing locker hardware so thousands of premium grade office workers could switch to wallet credentials overnight. The result? Near‑zero help‑desk tickets, rave feedback on convenience, and a future‑proof platform ready for additional tenant services.
Our Pillar: Security Qualified Specialists
ISS technicians hold formal Gantner training and security licences, ensuring mobile credentials are commissioned securely, tested thoroughly, and integrated correctly with building networks.
2. Seamless Integration with Access Control & Building Apps
Gantner’s open API design means lockers can talk to the wider security ecosystem—Integriti access control, SALTO wireless locks, visitor management apps, or occupant‑experience platforms like Kodaa.
- Single Credential – One digital key for doors, lifts, lockers, and printers.
- Real‑Time Monitoring – Facilities teams know which lockers are occupied, out of service, or overdue.
- Automation Hooks – Link locker releases to HR systems, booking platforms, or tenancy changes.
Our Pillar: Customer First
Instead of forcing a one‑size‑fits‑all integration, ISS maps your unique journey from first tap to final audit report—then configures the locker network to fit seamlessly.
3. Flexible Locker Modes for Every Use Case
Whether you need dedicated employee lockers, day‑use hot‑desking storage, or secure parcel pick‑up, Gantner’s software lets you switch modes on the fly:
- Assigned – Users keep the same locker long‑term.
- Shared / Temporary – First‑come, first‑served lockers are released automatically at shift change.
- Parcel / Click‑and‑Collect – Courier drops parcel; recipient gets a mobile alert and one‑time code.
Facility managers simply choose the mode per locker bank—no hardware swap‑outs required.
4. Rock‑Solid Security & Audit Trails
Gantner’s NFC and BLE credentials are AES‑encrypted and can be revoked instantly from the admin dashboard. Every action or tap, door open, door closed, is logged, timestamped, and exportable for compliance audits.
Our Pillar: Personal Installation & Service Managers
Your dedicated ISS manager monitors firmware updates, runs annual audits, and remains your single point of contact, so you’re never guessing who to call.
5. Reduced Admin Overhead & Lost‑Key Costs
Physical keys and RFID cards get lost, broken, or forgotten. Mobile credentials live in the cloud and the user’s handset, meaning fewer replacements, lower consumable spend, and less queue time at reception.
According to Gantner case studies, organisations report up to 70 % fewer key‑replacement requests within the first year of going mobile.
6. Sustainability & Cost‑Effective Retrofits
Gantner locks are hard‑wired for power efficiency and rated for long duty cycles. In many cases, existing lockers can be retrofitted with NET.Lock hardware, extending asset life without sending cabinetry to landfill—a double win for green‑star targets and capital budgets.
Why Partner with ISS for Your Gantner Project?
- First in Australia, Oldest in Oceania – Our partnership with Gantner spans seven years, culminating in Australia’s first Certified Partner accreditation.
- Multi‑Discipline Expertise – ISS designs, installs, and supports the entire ecosystem, from lockers and access control to CCTV and network infrastructure.
- Proven Track Record – From universities and fitness clubs to blue‑chip corporate towers, we’ve delivered projects on time, on budget, and beyond expectation.
Three Pillars in Action
- Security Qualified Specialists – Every installer is certified on Gantner NET.Lock, Integriti, and SALTO, ensuring flawless interoperability.
- Customer First – We start with user journeys & ROI, not hardware SKUs. If the solution doesn’t serve tenants and FM alike, we redesign until it does.
- Personal Installation & Service Managers – You get one dedicated manager for design, rollout, and ongoing optimisation—no hand‑offs, no learning curves.
Real‑World Feedback
A huge thank you to Jarrod Hall & David Scerri and the team at Integrated Security Services (ISS), our oldest Gantner Certified Partner in Oceania, for their expertise in deploying and fine-tuning the system to perfection. Your dedication to security and seamless integration truly made this project a success! 👏 – Scott Johnstone – Gantner Channel Manager – Oceania
Ready to Go Keyless?
Whether you’re upgrading an outdated key system or building a next‑gen workplace, Gantner smart lockers, installed by Integrated Security Services, deliver the frictionless, secure, and future‑proof experience modern users demand.
📞 Book a discovery session today to see how mobile‑first lockers can streamline your facility, wow tenants, and cut admin costs.